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FAQs

Does your company test on animals?

Jordana Cosmetics is a cruelty-free brand. We do not test our products on animals, nor do we allow others to test on our behalf. Our brand is certified by both PETA and The Leaping Bunny Program (CCIC) as cruelty-free.

What forms of payment do you accept?

The payment methods we accept are:
- American Express
- MasterCard
- Visa
- PayPal

We're sorry, we do not accept:
- COD
- Layaway plan
- Personal check - Money order - Credit card with issuing bank and billing address outside of the U.S.

For your security, the billing name and address on your order must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

What happens if the product I order becomes temporarily out of stock or backordered?

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and you will not be charged. Please feel free to add the product to your next order.

Order Status
With a Jordana account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Jordana Cosmetics Online orders.

For orders shipped within the United States, when you click on our order status page, you will be prompted to log in with your email address and password. An order summary will provide you with detailed information about your current and past orders. After your order is shipped, if a tracking number is available, it will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.

Order Cancellation
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available
- Difficulty in processing payment information
- Inability to ship to address provided
- Duplicate order placed
- Cancelled due to a customer request

If your order is cancelled, you will receive an email notification explaining the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order, or if you have questions about a cancelled order, please contact our customer service department for US orders at 1-800-726-4147 or via email at customerservice@jordanacosmetics.com.

How do I enter an offer code?

Enter your offer code on the Billing Page. Offer codes are case sensitive and should be entered exactly as they appear.

One (1) offer code may be used per order. When an offer code is accepted, the offer will be displayed in the Order Review section of the website.